Setting up Ineligible Product Tags
This feature determines which products are not returnable by matching up the product tags in Shopify with the tags indicated in the Return Settings.
To access your Shopify product's tags, go to your Shopify admin > Products > the specific product page, and look at the bottom-right corner. Add the applicable tags to products that you would like to exclude from being returned, or use existing tags. For example, common product tags to exclude from returns include 'sale', 'clearance', and 'custom'.
To make a product ineligible for returns within the app, put the same tag under the 'Ineligible Product Tags' section under your Return Settings tab. You may enter up to 5 tags, each separated by a new line.
Once you save the Return Settings page, all products with the tags you have entered into 'Ineligible Product Tags' will now be non-returnable. When customers try to return products tagged as ineligible, they will see this message and will not be able to proceed with the return of this particular product.
NOTE: This feature typically requires some time to be in effect, so make sure to test your ineligible tags after deploying them.