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FAQs

  • Am I allowed to make changes to the return requests?
  • Can I create multiple logins?
  • Can I set up my own custom URL?
  • Can my customer edit their return request?
  • Can my customer submit a separate return request from the same order?
  • How do I set up different return address for different products?
  • How do you calculate return volume?
  • I have a different return window for domestic and international orders. How do I set that up?
  • I would like to resolve my customer's return request but I don't need the item to be returned back. What do I do?
  • I would like to test out your app. Is there a free trial?
  • My customer decides not to return the items after I have approved their return request? What should I do?
  • What is the difference between free and customer-paid returns?
  • Will the new exchange order create a duplicate order in my Shopify dashboard?

Categories

  • Introduction
  • Getting Started
  • Branding & Notifications
  • Return Settings
  • Policy Rules
  • Managing Returns
  • Billing
  • Product Updates
  • FAQs
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