FAQs
- How do you calculate return volume?
- Am I allowed to make changes to the return requests?
- Can my customer edit their return request?
- Can my customer submit a separate return request from the same order?
- My customer decides not to return the items after I have approved their return request? What should I do?
- I would like to resolve my customer's return request but I don't need the item to be returned back. What do I do?
- I would like the descriptions of the return methods amended in my return center. Is that possible?
- I want to incentivize my customers with extra store credit. Can I automate that?
- What is the difference between free and customer-paid returns?
- How do I set up different return address for different products?
- I have a different return window for domestic and international orders. How do I set that up?
- Can your app automate international return labels?
- Can I create multiple logins?
- Does your app allow customers to exchange for other products?
- Will the new exchange order create a duplicate order in my Shopify dashboard?
- How can I differentiate normal Shopify orders from the new exchange orders?
- Can I set up my own custom URL?
- I would like to test out your app. Is there a free trial?