Can my customer submit a separate return request from the same order?

Your customer can lodge returns for multiple items within the same order in the same return request.

However, they would NOT be able to submit a separate return request for the other items from the same order if a return request from that order has already been submitted previously.

If the initial return request submission has not been reviewed by your team, your customer has the option to cancel the return request and resubmit a new one.