My customer decides not to return the items after I have approved their return request? What should I do?

In the event your customer decides to not return their items after you have approved their return request, you have the option to Archive the requests under the Reviewed tab in your Manage Returns dashboard. This is to prevent cluttering your dashboard with "expired" return requests.

Alternatively, you can also automatically Archive your return requests by specifying the minimum number of days your requests can stay in the Reviewed tab before they get archived. This can be found under your 'Return Settings'.