Am I allowed to make changes to the return requests?

No, this is to avoid miscommunication between you and your customers. For example, a customer may have dropped off the parcel to be returned back to your warehouse, but it would cause complications if the request was abruptly rejected or changed mid-transit.

However, if you find that you've made a genuine mistake on the return request updates, you can reach out to our team at for further support.

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