I would like to resolve my customer's return request but I don't need the item to be returned back. What do I do?
There are cases where it is not economically sensible for your customers to return the items to you. For example, a damaged product not in a good condition to be resold or possibly costs lower than the return shipping fee itself. In this case, you may want to proceed with the refund or exchange for your customer without having the items back sent back to you.
You may reach out to our support team at email@example.com for further instructions on how you can enable the Keep Items feature for your store.