Can I edit the return method after return request submission?

You can now edit the return method of a return order for an existing return request. For example, customer may have initially lodged an exchange but would like to change to a refund after. You will be able to access the edit button, as long as the status of the return request is still in  'pending''approved', or 'received'.


Note: You would not be able to edit the return method if the exchange order, discount code or gift card has already been created.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.