How do I cancel the gift card when archiving the return request?
Follow these steps to cancel the gift card:
- In the archive confirmation modal, click on "gift card" to open a new tab with the gift card order.
- In the gift card order on Shopify, scroll down to the Timeline section, click on the "Shopify scheduled 1 gift card for fulfillment" dropdown, then click on the gift card code to be redirected to the gift card page.
- In the gift card page, scroll to the bottom of the page and click on the "Disable" button under the timeline section. Then, click the "Disable gift card" button in the confirmation modal.
- The gift card is successfully disabled when a "Disabled" badge is shown beside the gift card code.