Error: Gift card/discount code/exchange order cannot be created

Why is the gift card/discount code/exchange order not created?

When the app tries to create the gift card/discount code/exchange order, we found that the item has already been refunded separately on Shopify.

To avoid the risk of issuing customers both the refund and gift card/discount code/exchange order, we will pause the creation of the gift card/discount code/exchange order and allow you to decide if you would like to proceed or reject when resolving the return request.

Why is the gift card/discount code/exchange order created before the return request is resolved?

You may have configured your setting to issue the gift card/discount code/exchange order before the return request is resolved (upon "reviewed", "in transit" or "received"). You can reach out to your account manager or our support team at support@postco.co to review your configurations.

What actions can I take to reduce the warning occurrences in the future?

To avoid such occurrences in the future, we would highly recommending processing all customers' returns solely through PostCo. Should there be a need to proceed with the refund separately on Shopify, do take note that you would be prompted with the error above when trying to update the return requests.

Can PostCo prevent refunds on Shopify?

Unfortunately, Shopify does not allow us to prevent staffs with the relevant access from issuing refunds on Shopify.