Customise your return portal's look and feel

Customising the styling of your returns portal is essential in making sure that your customers feel like they have a seamless experience from your website to the PostCo 360 returns management app. To begin, there are several elements you may customise from the app's 'Customise' tab:

  1. Logo
  2. Background image
  3. URL
  4. Page Title + Favicon
  5. Order ID Placeholder

1. Logo

The logo will be what appears on the top banner of your returns centre. The suggested dimensions are 45px in height, less than 1MB, in either JPG, JPEG, PNG format. Simply drag and drop or select the logo file to be uploaded, save, and refresh your returns centre page.
*please note that the background colour of the image will be included in the final logo, so we recommend removing background colours before uploading.

2. Background image

The background image's suggested dimensions are 5472x3648px, less than 3MB, in either JPG, JPEG, PNG - therefore, please note that portrait photos are not advisable. The upload process is a simple drag and drop, and the effects are immediate upon saving.

Kindly note that a slight transparency filter will be applied to your background photo, and that the centre element may obstruct your image, as in the example shown below:

3. URL

The URL customisable as long as it begins with https://360.postco.co/ followed by your preferred name, usually your shop name.
*to add a fully custom domain, contact our sales team for enterprise solutions.

The policy link is where you connect your customers to your full policy document (the long document that they needed to read before installing PostCo 360). It will be embedded here on your returns centre

4. Page Title + Favicon

Editing the page title will edit what appears on the top of your page. By default if left blank, the text shown will be 'PostCo 360: Returns Center':

Editing the Favicon will replace the small image that appears on the tab:

Example:

5. Order ID Placeholder

Editing the order ID placeholder will edit what appears on the order ID field for your returns centre:

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