Toggling customer notifications
To toggle what kind of emails your customer receives, head over to Notifications > Customer Emails:
There are a total of 5 types of emails that can be sent out to customers:
- RETURN CONFIRMATION
This email is sent immediately after customers submit a return request.
- RETURN REVIEWED
This email is sent right after you have approved or rejected the customer's order.
- RETURN RECEIVED
This email is sent when you acknowledge that you have received the return parcel by the customer.
- RETURN COMPLETED
This email is sent when you have resolved the customer's return order, agreeing to their terms.
- RETURN REJECTED
This email is sent out if all items in the return order is rejected.
To toggle whether or not any of these emails are sent, simply click on the toggle button: