Introduction to Policy Rules
Policy Rules are a powerful tool that can be used to intelligently define outcomes based on specific conditions. For example, you can create a rule to define different return windows for domestic and international return orders (e.g. 14 days for domestic, 30 days for international).
Each policy rule consists of 3 parts:
- Priority
Priorities determine which rules take precedence over other rules when the desired outcome types are the same. Rules can be created with low, medium and high priorities. - Conditions
For a rule's outcome to come into effect, a condition needs to be specified.
Example: This condition evaluates whether return requests submitted by customers include the "damaged item" return reason.
- Outcomes
Once you have specified the condition, you can define the desired outcome when the condition is fulfilled.
Example: The outcome of this rule is defined to display only the gift card (store credit) and same product exchange return methods to customers once the condition is met.
