Pending

All return orders submitted by your customers will be shown under the Pending tab. You are free to either Approve or Reject the return requests.

You can access additional information of each return item such as item price, customer's selected return method (refund, store credit or exchanges) and return reasons (including supporting images and additional notes, if any) by clicking on the View button.

Should you decide to reject any of the return requests, you will be prompted to enter the reason of rejection which will be automatically notified to your customers.
After reviewing orders under this tab, the orders will move to the Reviewed tab.